By accessing or using our Website or Services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Website and Services.
1. Information We Collect
We may collect the following categories of information:
a. Information You Provide Directly
Account Information
When you register or create an account, we may collect your name, email address, phone number, username, password, profile details, and account preferences.
Listing and Profile Information
When you create or manage listings, ads, storefronts, business profiles, rental listings, event listings, or service pages, we may collect information such as title, description, category, images, videos, pricing, location, contact details, and other content you choose to publish.
Order, Booking, and Transaction Information
When you purchase products, packages, promotions, subscriptions, or make bookings or reservation-related requests through the Website, we may collect billing details, order information, booking details, delivery details, transaction records, and related customer support information.
Vendor / Seller Information
If you register as a seller, store owner, business owner, service provider, event organizer, or other commercial user, we may collect business name, GST or tax-related information if applicable, payout details, store profile information, business address, business contact details, and verification-related information.
Payment Information
Payments made through the Website may be processed by third-party payment providers. We may receive limited transaction-related details such as payment status, payment method, billing name, and transaction reference. We do not store full debit card or credit card numbers unless expressly stated otherwise through a secure and compliant payment process.
Communication and Support Information
We collect information you provide when you contact us, submit support tickets, fill out forms, send inquiries, chat with sellers or service providers through the Website, respond to surveys, or otherwise communicate with us.
b. Information Collected Automatically
When you use the Website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type and identifiers
- Operating system
- Referring and exit pages
- Date and time of visits
- Pages viewed and actions taken
- Session identifiers
- Approximate location based on IP
- Cookies and similar tracking technologies
c. Information from Third Parties
We may receive information from third parties, such as:
- Social login providers such as Google or Facebook, subject to your settings with those providers
- Payment gateways and payment processors
- Analytics providers
- Anti-fraud, spam detection, and security service providers
- Identity verification or business verification providers
- Delivery, logistics, or booking partners, where applicable
2. How We Use Your Information
We may use your information for the following purposes:
- To provide, operate, maintain, and improve the Website and Services
- To create and manage user accounts
- To publish and manage listings, profiles, storefronts, business pages, events, rentals, and advertisements
- To process orders, subscriptions, payments, bookings, returns, refunds, exchanges, cancellations, warranties, or RMA-related requests
- To enable communication between users, buyers, sellers, vendors, service providers, organizers, and administrators
- To verify accounts, businesses, listings, or transactions
- To personalize your experience and display relevant content, listings, promotions, or advertisements
- To send transactional messages, service notifications, reminders, confirmations, and support responses
- To prevent spam, fraud, abuse, suspicious transactions, unauthorized access, and other harmful activities
- To monitor and analyze usage, trends, and performance of the Website
- To comply with legal obligations, resolve disputes, and enforce our Terms, policies, and agreements
- To conduct internal administration, reporting, troubleshooting, and business operations
3. Public Information and User Content
Please note that certain information you submit to the Website may be publicly visible.
This may include, depending on the feature used:
- Listing details
- Store or business profile information
- Public contact details you choose to display
- Product information
- Reviews, ratings, comments, and replies
- Event, rental, or service details
- Profile names, usernames, and public-facing media
You are responsible for the information you choose to publish publicly. We recommend that you avoid posting sensitive personal information in public listings, profiles, reviews, or messages.
4. How We Share Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
a. With Other Users
If you post listings, create a storefront, publish business information, or choose to share contact information, that information may be visible to other users of the Website.
b. With Service Providers
We may share information with third-party service providers who help us operate the Website and Services, including hosting providers, payment processors, analytics tools, communication tools, customer support tools, fraud prevention services, email service providers, logistics or booking service partners, and other technical vendors.
c. With Vendors, Sellers, or Service Providers
If you place an order, send an inquiry, make a booking, or interact with a seller, store owner, rental provider, event organizer, or service provider through the Website, relevant details may be shared as necessary to facilitate the transaction or communication.
d. For Legal and Compliance Reasons
We may disclose information if required to do so by law, regulation, court order, legal process, or government request, or if we believe disclosure is necessary to protect our rights, users, property, or the integrity of the Website.
e. Business Transfers
If RightIndia is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar transaction, your information may be transferred as part of that transaction, subject to applicable law.
f. Protection and Enforcement
We may use or share information to investigate, prevent, or take action regarding suspected fraud, abuse, violations of our policies, payment disputes, technical issues, or threats to the security of the Website or its users.
5. Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to:
- Keep users logged in
- Remember user preferences
- Improve site functionality and performance
- Analyze traffic and user behavior
- Measure marketing effectiveness
- Personalize content and promotions
- Help protect the Website from abuse or fraud
You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.
6. Payments, Orders, and Financial Transactions
If you purchase products, packages, subscriptions, promotions, bookings, or other paid Services on the Website, your payment may be processed through a third-party payment gateway or processor. We may receive transaction-related details such as payment confirmation, order amount, payment method type, billing name, and transaction reference.
We do not store complete card details unless explicitly stated through a secure and compliant payment workflow.
Order history, invoice details, booking records, refund requests, return requests, warranty claims, and related support records may be stored for operational, accounting, fraud prevention, legal, and customer service purposes.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of your account or personal data, subject to legal and operational retention requirements
- Object to certain types of processing
- Withdraw consent where processing is based on consent
- Request a copy of certain data in a portable format
- Opt out of marketing communications by using the unsubscribe option or contacting us directly
To exercise any of these rights, please contact us at support@rightindia.com. We may request verification of your identity before processing your request.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, fulfill transactions, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and protect the Website.
Retention periods may vary depending on the type of information, including:
- Account data
- Listings and published content
- Order and transaction records
- Booking and inquiry records
- Support communications
- Refund, return, and warranty records
- Fraud prevention and security logs
Inactive accounts may be archived or deleted after a reasonable period, subject to business, legal, regulatory, tax, accounting, and dispute-related requirements.
9. Security of Your Information
We implement reasonable technical, administrative, and organizational measures designed to protect your personal information, including:
- SSL or HTTPS encryption where applicable
- Access controls and administrative safeguards
- Monitoring for suspicious activity and vulnerabilities
- Secure storage practices and limited internal access
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links and Services
The Website may contain links to third-party websites, payment services, social platforms, maps, embedded content, plugins, or other services not controlled by RightIndia. We are not responsible for the privacy, security, or content practices of such third parties. We encourage you to review their privacy policies before interacting with them.
11. Children’s Privacy
RightIndia is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe that a minor has provided personal information through the Website, please contact us immediately so that we may review and take appropriate action.
12. International Data Transfers
Your information may be stored, processed, or transferred in India or in other jurisdictions where we or our service providers operate. By using the Website, you acknowledge that your information may be transferred to and processed in locations outside your state or country of residence, subject to applicable legal protections.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. If changes are material, we may also provide additional notice through the Website, by email, or by other appropriate means.
Your continued use of the Website or Services after an update becomes effective means you acknowledge the revised Privacy Policy.
14. Contact Us
If you have any questions, concerns, or privacy-related requests, please contact us:
RightIndia.com – Privacy Team
Email: support@rightindia.com
Website: https://www.rightindia.com