Because RightIndia may offer multiple types of products and services, including physical products, digital products, listing packages, promotions, bookings, rentals, subscriptions, events, and vendor-supplied items, refund eligibility may vary depending on the item or service purchased.
1. General Policy
Refunds are not automatic and are subject to review, approval, product type, service type, vendor terms where applicable, and compliance with this Refund Policy.
RightIndia reserves the right to approve, deny, partially approve, or offer store credit instead of a cash refund where permitted by law and platform policy.
2. Eligible Refund Situations
A refund or return request may be considered in situations such as:
- Wrong item received
- Damaged item received
- Defective or non-working product
- Missing parts or accessories
- Item significantly not as described
- Duplicate payment or duplicate order
- Order cancellation approved before dispatch or fulfillment
- Service or booking cancellation eligible under stated cancellation rules
- Failed delivery caused by the seller, vendor, or system issue
- Other valid reasons approved by RightIndia or the relevant seller/vendor under applicable rules
3. Non-Refundable Items and Services
Unless otherwise required by law or expressly stated otherwise, the following may be non-refundable:
- Digital products or downloadable items after delivery or access
- Listing packages, featured upgrades, promotions, ad boosts, and visibility services once activated
- Subscription fees already consumed for the active billing period
- Custom-made, personalized, or made-to-order items
- Event tickets after the stated cancellation window has passed
- Booking fees or service fees marked non-refundable at checkout
- Items returned in used, damaged, incomplete, or altered condition not caused by seller fault
- Claims made outside the allowed return or refund window
4. Refund Request Window
Unless otherwise specified on the product page, booking page, or service terms:
- Physical product return/refund requests should generally be submitted within [7/10/14] days of delivery
- Damaged or wrong-item claims should generally be reported within 48 hours of delivery
- Digital, package, promotional, or subscription-related issues should generally be reported within [3/5/7] days of purchase
- Booking or event cancellations are subject to the cancellation terms shown at the time of booking or purchase
5. Return Conditions
To be eligible for a return or refund, the item may need to:
- Be unused, where applicable
- Be returned with original packaging, tags, accessories, and proof of purchase
- Match the item shipped by the seller or vendor
- Be supported by photos, videos, or other evidence in case of damage, defect, or mismatch claims
RightIndia or the seller/vendor may inspect the item or request supporting evidence before approving a claim.
6. Refund Methods
Approved refunds may be issued through one or more of the following methods:
- Original payment method
- Store credit
- Coupon or wallet balance
- Partial refund, where applicable
Refund timelines may vary depending on the payment processor, bank, seller/vendor response, and internal review requirements.
7. Vendor-Supplied Products and Services
Some products or services on RightIndia may be offered by third-party vendors, sellers, organizers, or service providers. In such cases, refund eligibility may also depend on the vendor’s stated policies, provided those policies do not conflict with applicable law or mandatory platform standards.
RightIndia may assist in dispute resolution but may not always be the direct seller or direct refunding party for third-party transactions.
8. Cancellations
Orders or bookings may only be cancelled before dispatch, fulfillment, activation, confirmation, or service commencement unless a different cancellation rule is stated.
Once a listing package, promotional package, ad boost, featured placement, or digital service has been activated or consumed, it may become non-cancellable and non-refundable.
9. Exchanges and Replacements
Where available, a replacement or exchange may be offered instead of a refund for damaged, defective, or incorrect items. Replacement eligibility depends on stock availability, seller/vendor approval, and the nature of the issue.
10. Fraud, Abuse, and Policy Violations
We reserve the right to deny refunds, block accounts, or take further action where we detect suspected fraud, abuse, repeated unjustified claims, manipulation of returns, chargeback abuse, or misuse of the platform.
11. How to Request a Refund
To request a refund, return, exchange, cancellation, or warranty review, users should contact us through the Website account area, order details page, vendor/store interface where available, or by email at support@rightindia.com.
Please include:
- Order or booking number
- Product, service, or package details
- Reason for the request
- Supporting evidence, if applicable
- Contact details for follow-up
12. Contact Us
For refund-related questions, please contact:
RightIndia.com – Support Team
Email: support@rightindia.com
Website: https://www.rightindia.com